Much in the same way Ford borrowed from the Meat Packers in Chicago, here's another great example of "business topology" applied within the airline industry:
[Souce: Signal vs. Noise]
Alaska Airlines saves millions by rethinking check-in flow
Hustle & Flow [Fast Company] takes a look at Alaskan Airlines’ effort to design a better way to get customers through airport check-in.
The airline studied theme parks, hospitals, and retailers to see how they handled similar situations. Then, the team built mock-ups in a warehouse using cardboard boxes for podiums, kiosks, and belts in order to find ways to increase efficiency.
The resulting makeover at the Seattle airport is likely to save almost $8 million a year (and means they won’t have to spend $500 million building a new terminal).
What other industries have you looked at lately for inspiration & solutions?
